Dedicated teams to meet your needs
Our Engineering and Architecture teams have the latest certifications from Cisco, VMware, Microsoft and EMC.
Research & development
Our R&D Team is the heart of Ecritel, creating and constantly improving our offerings.
This team is tasked with the development and maintenance of our internal toolsets (e.g. APIs, ERP, CMDB, Client Portal, etc.).
Installation & migration
As the name implies, this team is responsible for the planning, deployment and implementation of your solution.
Your primary technical contact and the Team Leader.
Our Client Support Specialists who specialize in either Unix/Linux or Windows are available 24x7 to handle Level I and II escalations. This team has two areas of focus:
The System Team maintains our shared cloud infrastructure,
The Premium Team maintains our dedicated, private infrastructure according to each client’s unique specifications.
This team maintain Ecritel’s Backbone and Client Networks. They are on-call 24x7 for immediate intervention.
Our Client Experience Specialists monitor the environment 24x7x365 in each of our datacenters and are our first responders to any alerts or customer requests